For e-commerce teams
Find the bug that is costing you checkouts
See the crashes and failed API calls in your checkout, the shoppers they hit, the funnel step where they gave up and the release that caused it, across your web store and apps.
Plans: Crash reporting and release health on every plan · API monitoring and chat alerts from Starter · funnels and journeys on Growth and above · See pricing
- Cart viewed100%
- Checkout started64%
- Order completed41%
Why users dropped off at checkout
Users who left had failed calls to POST /v1/orders and a crash in CheckoutActivity.
What you get
- Funnels with the bugs behind drop-offBuild a checkout funnel and see the crashes and failed API calls behind each step where shoppers drop off.Growth and above
- Crashes and errors in the storeJavaScript errors from your web store, and crashes from your Android and Flutter apps, with the users affected on every issue.Every plan
- Failed and slow cart and payment callsThe API calls your store makes from real browsers and devices, with status codes and timing, so a failing cart or payment endpoint shows up fast.Starter and above
- Which release broke checkoutCrash-free users and new issues for every release, so a bad release is caught the day it ships.Every plan
- What the shopper did firstA shopper's latest session in order: the pages, the events, the failed calls and the error.Growth and above
- Alerts before sales slipAlert rules for spikes and for slow or failing APIs, sent to Slack, WhatsApp, email or a webhook.Starter and above
Workflow
From a drop in checkouts to the fix
Product and engineering look at the same funnel and the same issues.
- 1
Checkout conversion drops
The funnel shows the step where shoppers stop.
Growth and above - 2
See the bugs behind the drop
Each step lists the crashes and failed API calls the shoppers who left had hit.
Growth and above - 3
Open a shopper's session
The journey shows what they did before it broke, so the developer can reproduce it.
Growth and above - 4
Ship the fix and check it held
Release health shows the new release's crash-free users and whether the issue came back.
Every plan
Frequently asked questions
Does it work with Shopify, WordPress or Webflow?
Yes. Add the web SDK with one script tag, with no build step and no code to write. It also works in any JavaScript or React store.
Will it slow down my store?
The web SDK is about 15 KB gzipped, and it batches what it sends. It never captures request or response bodies.
Which plan has checkout funnels?
Product analytics, including funnels, retention and the user journey, is on Growth and Scale. Crash reporting and release health are on every plan, including Free.
Can we see which shoppers were affected?
Yes. Every issue shows the users it affected. Identify shoppers with your own customer ID, never an email address, to look them up.
Know what broke. Fix it faster.
Bring your whole team into the same issues.
Set up in minutes. Free plan for up to 5 team members, no credit card required.