Roles
- Owner and Admin: everything, including the team, billing, API keys, alert rules, notification channels and SDK settings. They always use the All tools lens.
- Member: sees everything. What they can do depends on their lens.
Lenses
- Engineering: developers and engineering leads.
- Product & QA: product managers and QA / test.
- Support & CX: support and customer success.
| Action | Engineering | Product & QA | Support & CX |
|---|---|---|---|
| Connect or change integrations (task managers, GitHub, GitLab) | Yes | Yes | No |
| Create tickets | Yes | Yes | Yes |
| Fix with AI | Yes | No | No |
| Assign issues and change their status | Yes | Yes | No |
| Comment and @mention | Yes | Yes | Yes |
Who sets a member's lens
An owner or admin, in Settings → Team or when inviting someone. Until one is set, the lens follows what the person said they do: Developer and Engineering lead get Engineering, Product and QA / Test get Product & QA, and Support gets Support & CX.
Looking through another lens
Anyone can switch lens from the top of the sidebar to see the menu another team uses. It only changes the menu: what you can do always follows your own lens.
Plans still apply
A lens never unlocks a feature your plan doesn't include. Tickets and Fix with AI need the Growth plan or above, whatever the lens.